to the AK Creations website. AK Creations is run by myself, Anja Lyons.
My business address is 424 Main Road, Dovercourt, Harwich, Essex CO12
4DW. My contact telephone number is +44 (0)1255 551273 and my email
address is firstname.lastname@example.org.
read these terms and conditions carefully, as by using this website and
placing an order through it, you, the customer, are agreeing to accept
them and be bound by them.
Creations reserves the right to modify the terms from time to time.
Continued use of this website indicate that you have read, understood
and accept the modified terms.
Creations is committed to producing items of the highest quality for
your sighthound and ensuring that you, the customer, has a pleasant
experience from your first website visit to receiving your order.
Using this website
Creations uses tracking technology (Google Analytics) to gather
information about the number of visits to the website and the nature of
searches used to find AK Creations and its products. For more
information about how this works and what it means to you and your data,
Placing an order
can order my custom made sighthound products using the ‘drop-down’
menus, measurements fields and ‘Add To Cart’ on each
It is important that you measure your dog carefully (preferably two or three times) as per my ‘How To Measure’ page.
will be taken through a Paypal hosted payment page and once complete,
you should receive a ‘receipt for your payment’ email from Paypal. Once I
have received the notification of your payment, I will email you my own
confirmation by way of an email titled ‘Thank you for your recent
order’. This email gives details of the amount of time you should allow
for your order to be made and reminds you to check that I have the
correct measurements to complete your order. Once you have received this
email from me, a sales contract exists between us.
Terms of payment
is taken at the time of ordering. I will not start any order until the
payment has been received in full and the funds have been cleared.
am unable to take payments over the phone. If you are unable to make
your payment by the usual method, please contact me to arrange a bank transfer.
Postage & Delivery
All orders are posted via Royal Mail. Postage and packaging is calculated at the checkout stage for UK orders.
over the value of £22 are sent using a signed for service. If you wish
to have the reference number for your parcel, please email me.
customers will need to contact me by email so that I can calculate the
postage cost depending on the size of order and country it is to be sent
times cannot be guaranteed and are here as a guide only. This website
may be closed for new orders from time to time to keep my workload at an
acceptable level so that lead times can be maintained.
within the UK are handled by Royal Mail and usually arrive the next
working day from my dispatch, but can take longer. Signed for parcels
can be tracked on the Royal Mail website. If you wish to track your
delivery, please e-mail me for the tracking number.
you believe your order to be lost in the post (it is not considered
lost by Royal Mail until after 15 days from the date of posting), please
contact me so that we can first try to track your order and then
arrange for a replacement if necessary.
deliveries will be sent using a tracked / tracked & signed for
service. Please be aware that customs policies vary from country to
country and you may be subject to import duties and taxes. AK Creations
has no control over any delays or charges arising from this and you as
the customer are responsible for paying any fees incurred.
Your right to cancel
Creations coats and pyjamas are made to measure with your particular
choice of colours, therefore you do not automatically have the right to
cancel an order. However, if I have not yet started work on your order
and you wish to cancel for a good reason, I will consider a full refund.
If I have already started work on your order, then I will consider a
partial refund (amount paid minus the cost of materials used).
My right to cancel
reserve the right to cancel an order at any time until the order has
been dispatched for any reason and refund the customer in full.
which have been made to measure and to the customer’s specifications
are done so with information submitted by you, the customer. Full
instructions as to how to measure are on this website. You are reminded
on each item’s page, and also in the email I send to confirm your order,
how important it is to measure accurately following my instructions and
using my diagram as a guide. I cannot accept any returns on custom made
items unless the fault lies with AK Creations.
you believe that your order is unsatisfactory and that the fault lies
with AK Creations, please contact me within 14 days of receiving the
item. If a return is agreed, please package the item well and return to
me in the same condition as it arrived using a secure delivery method.
of items are subject to change from time to time without notice.
However, I will honour the prices that were on the website at the time
your order was placed. The prices shown on the website do not include
postage or shipping. Postage is calculated when completing the checkout
procedure. If you wish to check the postage prices for UK orders, you
can do so here - payment and delivery.
Quality, use and care of products
Creations strives to produce items of excellent quality, using the best
materials. If you feel that a product you have purchased from AK
Creations has not lasted as long as you would have reasonably expected
given only regular use, please contact me by e-mail with photos as soon
as possible so that I can assess the condition and decide on a course of
items ordered from AK Creations should only be washed according to the
‘care instructions’ page on this website.
AK Creations cannot be held responsible for any injury or loss incurred by the misuse of any product sold.
For more information about your consumer rights when buying online, please visit:
AK Creations logo, this website, all photographic images and
illustrations, all patterns/designs for the coats, jumpers & pyjamas sold on this website, the snood design and the keep cool coat with their
soaking tubs are copyright of AK Creations.
is strictly prohibited to reproduce, copy, modify, distribute, display,
publish, create derivative works from or sell any information obtained
from this website without the prior written permission of AK Creations.
website includes links to other websites. These links are for your
convenience to provide further information. AK Creations has no
responsibility for the content of any linked websites.
You may not create a link to this website from another website or document without AK Creations prior written consent.
These terms and conditions of sale do not affect your statutory rights.